These Terms of Service (the “Terms”) govern access to and use of the SolarBatteryInsure website, certification workflow, risk-review tools, monitoring interfaces, carrier portfolio features, application programming interfaces, and related services (collectively, the “Service”). By creating an account, accepting an order form, or using the Service, the customer and each authorized user agree to these Terms.
1. Contracting relationship and authority
The person accepting these Terms represents that they are legally able to bind themselves or the organization identified in the account or applicable order form (“Customer”). Customer is responsible for every authorized user, for assigning appropriate roles, and for promptly removing access when authorization ends.
2. Service scope
The Service helps Customers organize residential solar and battery installation information, equipment declarations, checklist responses, permit and certification evidence, review findings, certification artifacts, monitoring-source records, alerts, audit events, and portfolio summaries. Features may vary by plan, organization type, integration availability, and account configuration.
3. Decision-support and professional-review boundary
All risk scores, factors, alerts, summaries, and AI responses are decision support only. They are not final underwriting decisions, engineering judgments, field inspections, code-compliance determinations, fire-safety approvals, insurance coverage decisions, legal opinions, UL listings, or guarantees of system safety or performance. Qualified humans remain responsible for certification, code, safety, engineering, underwriting, and emergency decisions. Customer must not present the Service as replacing a licensed or otherwise qualified professional.
4. Customer evidence and responsibilities
Customer is responsible for the accuracy, legality, provenance, and completeness of submitted data and evidence; for obtaining all required rights, notices, and consents; for verifying installer and equipment information; and for responding to findings or alerts. A file’s upload, checksum, acceptance state, or inclusion in a certification artifact does not independently prove authenticity, regulatory compliance, or fitness for a particular purpose.
5. Monitoring and integrations
Monitoring data may come from connected vendor interfaces, manual observations, imports, or demonstration datasets. The Service identifies source type and freshness where available. Manual or demonstration values are not live telemetry. Customer must independently maintain emergency procedures and must not rely on the Service as an emergency notification, fire-detection, life-safety, or continuous-availability system. Third-party providers may change, suspend, delay, or discontinue their systems.
6. Plans, fees, and billing
Published pricing is $29 per installation, $199 per month for unlimited solar-company certifications, and $999 per month for carrier API access. Annual subscription billing provides twelve months of service for the price of ten months. There is no free tier. Applicable taxes may be added. Subscription fees are billed in advance and renew automatically for the selected period unless canceled before renewal, subject to any contrary order form or applicable law. Per-installation fees are due when purchased. Payment processing is provided by Stripe or another disclosed processor; SolarBatteryInsure does not store complete card numbers or security codes.
7. API access
Carrier API fees do not by themselves create a live endpoint or issue credentials. API use requires organization verification, owner-led provisioning, credential issuance, and compliance with technical documentation and rate limits. Customer must protect credentials, use reasonable security, and notify SolarBatteryInsure promptly of suspected compromise.
8. Acceptable use
Customer must not use the Service unlawfully; submit malicious code; probe or bypass security controls; access another organization’s data; interfere with availability; reverse engineer except where law prohibits restriction; scrape or resell the Service without permission; impersonate another person; falsify evidence, monitoring provenance, reviewer identity, or certification status; or use outputs to make prohibited discriminatory decisions. SolarBatteryInsure may investigate suspected abuse and suspend access when reasonably necessary to protect users, evidence, or systems.
9. Account security and confidentiality
Customer must safeguard login methods and credentials and maintain accurate account information. Each party will use reasonable care to protect the other party’s nonpublic information and will use it only to perform or receive the Service, except where disclosure is required by law or to approved service providers under appropriate obligations.
10. Intellectual property and feedback
Customer retains rights in Customer-submitted data and evidence. Customer grants SolarBatteryInsure a limited license to host, process, transmit, display, back up, and secure that content as needed to provide and improve the Service and comply with law. SolarBatteryInsure and its licensors retain rights in the Service, software, designs, scoring framework, documentation, and brand. Feedback may be used without restriction or payment, provided it does not identify Customer or disclose Customer confidential information.
11. Availability, changes, and beta functionality
SolarBatteryInsure may improve, modify, or discontinue features while seeking to avoid material reduction of paid core functionality during a current subscription term. Pre-release, demonstration, or beta functions may be incomplete, change without notice, and are provided for evaluation rather than production reliance.
12. Suspension and termination
Customer may stop using the Service and may cancel recurring plans through the available account or billing controls. SolarBatteryInsure may suspend or terminate access for material breach, nonpayment, unlawful activity, security risk, or risk to evidence integrity, ordinarily after notice and an opportunity to cure when reasonably practicable. After termination, access ends and data may be deleted according to the Privacy Policy, contractual commitments, legal obligations, and reasonable backup cycles.
13. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” SolarBatteryInsure disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. SolarBatteryInsure does not warrant that evidence is authentic, integrations are continuous, monitoring is complete, scores predict loss, or use will produce any underwriting, certification, regulatory, or commercial outcome.
14. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, arising from the Service. Except for amounts that cannot legally be limited, a party’s aggregate liability arising from the Service will not exceed the fees Customer paid or owed for the Service during the twelve months before the event giving rise to the claim. Any different allocation in an executed order form controls.
15. Indemnity
Customer will defend and indemnify SolarBatteryInsure against third-party claims arising from Customer content, unauthorized or unlawful use, falsified evidence or reviewer identity, Customer’s professional decisions, or Customer’s violation of these Terms, except to the extent caused by SolarBatteryInsure’s own breach or misconduct.
16. Disputes, governing law, and general terms
The governing law and venue are those stated in an applicable order form; if none is stated, they are the laws and courts applicable to the jurisdiction in which the SolarBatteryInsure contracting entity identified on the invoice is organized, without regard to conflict-of-law rules. The parties will first attempt good-faith informal resolution. These Terms, the Privacy Policy, and any order form are the entire agreement for the Service and supersede prior discussions on the same subject. If a provision is unenforceable, the remainder stays effective. Neither party may assign the agreement without consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets.
17. Changes and contact
Material changes will be posted with a revised effective date and, when required, additional notice. Questions about these Terms may be sent to legal@solarbatteryinsure.com.