These Terms of Service (the “Terms”) govern access to and use of the SolarBatteryInsure website, evidence and certification workflows, decision-support tools, monitoring interfaces, portfolio features, application programming interfaces, and related implementation and support services (collectively, the “Service”). The Service is offered exclusively to eligible licensed insurance organizations and their authorized users.
1. Organizational eligibility and authority
The customer must be a licensed insurance company, licensed insurance broker, or licensed insurance agency (“Customer”). A person accepting an order form, requesting a software demonstration, creating an account, or using the Service represents that they are acting in a documented professional capacity and are authorized to act for the Customer. SolarBatteryInsure may request information reasonably necessary to review organizational identity, licensure, authority, or procurement status. Submission of an inquiry does not itself verify eligibility or create a customer relationship.
2. No consumer offering
The Service is not offered to individual consumers or the general public. SolarBatteryInsure does not offer, recommend, quote, sell, solicit, negotiate, place, underwrite, bind, issue, service, cancel, adjust, or settle insurance. SolarBatteryInsure does not collect insurance premiums, premium taxes, policy fees, insurance refunds, claims funds, or settlement funds. A consumer seeking insurance, coverage advice, a policy, claim assistance, or a payment channel must contact an appropriately licensed insurance professional or the licensed organization responsible for the matter.
3. Service scope
The Service helps Customers configure and operate software workflows for residential solar and battery installation information, equipment declarations, checklist responses, permit and certification evidence, review findings, certification artifacts, monitoring-source records, alerts, audit events, and portfolio summaries. Authorized installers or other third parties may participate in evidence collection only under Customer control and do not become direct consumer purchasers by doing so. Features may vary by contract, organization type, integration availability, and account configuration.
4. Decision-support and professional-review boundary
This software output organizes or surfaces information; it is not an underwriting, coverage, claim, settlement, or compliance decision. All risk scores, factors, alerts, summaries, reports, and AI responses are decision support only. AI-assisted software output is informational and must be reviewed by authorized personnel. It does not make or recommend an insurance decision. These outputs are not final underwriting decisions, engineering judgments, field inspections, code-compliance determinations, fire-safety approvals, insurance coverage decisions, legal opinions, UL listings, or guarantees of safety or performance. Qualified humans remain responsible for certification, code, safety, engineering, underwriting, and insurance decisions. Customer must not present the Service as replacing a licensed or otherwise qualified professional.
5. Customer evidence and responsibilities
Customer is responsible for submitted data and evidence; for obtaining required rights, notices, and consents; for confirming user authority; for verifying installer and equipment information; and for responding to findings or alerts. A file upload, checksum, acceptance state, or certification artifact does not independently prove authenticity, regulatory compliance, eligibility for insurance, or fitness for a particular purpose.
6. Monitoring and integrations
Monitoring information may come from connected vendor interfaces, manual observations, imports, or demonstration datasets. The Service identifies source type and freshness where available. Manual or demonstration values are not live telemetry. Customer must maintain its own emergency procedures and must not rely on the Service as an emergency notification, fire-detection, life-safety, or continuous-availability system. Third-party providers may change, suspend, delay, or discontinue their systems.
7. Private commercial terms and B2B invoicing
Software pricing is not published or offered through public self-service Checkout. Private invoice creation remains inactive pending the documented commercialization gate and written owner approval. If activated, fees, billing periods, implementation scope, training, support, data migration, integrations, and custom development will be stated in an approved order form, proposal, contract, or invoice. Invoices may cover technology services only and must not combine a software fee with an insurance premium or other insurance transaction. Payment may update software billing or software-account access only; it cannot bind, issue, activate, change, or settle insurance coverage. The Technology Refund and Cancellation Policy applies together with the executed agreement.
8. API and integration access
API or integration access requires organization verification, owner- or administrator-led provisioning, credential issuance, and compliance with technical documentation and rate limits. Customer must protect credentials, use reasonable security, and notify SolarBatteryInsure promptly of suspected compromise. A proposal, invoice, or payment does not by itself create a live endpoint or issue credentials.
9. Authorized users and acceptable use
Customer is responsible for role assignments and must promptly remove access when authority ends. Customer and users must not use the Service unlawfully; submit malicious code; bypass security; access another organization’s data; interfere with availability; impersonate another person or organization; falsify evidence, licensure, reviewer identity, monitoring provenance, or certification status; scrape or resell the Service without permission; or use outputs to make prohibited discriminatory decisions.
10. Account security and confidentiality
Customer must safeguard authentication methods and maintain accurate organizational and user information. Each party will use reasonable care to protect the other party’s nonpublic information and will use it only to provide or receive the Service, except where disclosure is required by law or to approved service providers under appropriate obligations.
11. Intellectual property and feedback
Customer retains rights in Customer-submitted data and evidence. Customer grants SolarBatteryInsure a limited license to host, process, transmit, display, back up, and secure that content as needed to provide and improve the Service and comply with law. SolarBatteryInsure and its licensors retain rights in the Service, software, designs, scoring framework, documentation, and brand.
12. Availability, changes, and evaluation functions
SolarBatteryInsure may improve, modify, or discontinue features while seeking to avoid a material reduction of contracted core functionality during a current term. Pre-release, demonstration, or evaluation functions may be incomplete, change without notice, and are provided for evaluation rather than production reliance.
13. Suspension and termination
SolarBatteryInsure may suspend or terminate access for ineligibility, loss of required organizational authority, material breach, nonpayment, unlawful activity, security risk, or risk to evidence integrity, ordinarily after notice and an opportunity to cure when reasonably practicable. After termination, access ends and data is handled according to the Privacy Policy, contractual commitments, legal obligations, and reasonable backup cycles.
14. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” SolarBatteryInsure disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. SolarBatteryInsure does not warrant that evidence is authentic, integrations are continuous, monitoring is complete, scores predict loss, or use will produce any underwriting, certification, regulatory, insurance, or commercial outcome.
15. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenues, goodwill, or data, arising from the Service. Except for amounts that cannot legally be limited, a party’s aggregate liability arising from the Service will not exceed fees Customer paid or owed for the Service during the twelve months before the event giving rise to the claim. Any different allocation in an executed order form controls.
16. Indemnity
Customer will defend and indemnify SolarBatteryInsure against third-party claims arising from Customer content, unauthorized or unlawful use, inaccurate licensure or authority attestations, falsified evidence or reviewer identity, Customer’s professional or insurance decisions, or Customer’s violation of these Terms, except to the extent caused by SolarBatteryInsure’s own breach or misconduct.
17. Disputes and general terms
Governing law and venue are those stated in an applicable order form; if none is stated, they are the laws and courts applicable to the jurisdiction in which the SolarBatteryInsure contracting entity identified on the invoice is organized, without regard to conflict-of-law rules. These Terms, the Privacy Policy, and any order form are the entire agreement for the Service. If a provision is unenforceable, the remainder stays effective.
18. Changes and contact
Material changes will be posted with a revised effective date and, when required, additional notice. Questions about these Terms may be sent to legal@solarbatteryinsure.com. Technology implementation and product-function questions belong in Technology Support.
See the permanent Insurance Technology Platform — We Do Not Sell Insurance disclosure.